Monday, October 1, 2012

Bad, Bad Customer

Every small business owner has experienced it: The customer who gets the product or service and then "forgets" to pay the invoice.

A Long Island business owner is fed up with these serial offenders ("rich kleptomaniacs" he calls them) and he's fighting back.

Read about his website, in my column this week.

3 comments:

  1. It's touchy. But as a freelancer (the one-person equivalent of a small business), I've had the same problem. Some jerks just don't pay. For most of my work I have a union to back me up, but not everybody is so lucky.

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  2. I think all freelancers and small business owners have this problem, and I think he's right: There's a subset of people who victimize small business because they know there'll be few repercussions.

    When I ran a parent newsletter, we occasionally had people who did not pay for their advertising. Sadly for them, I could not let go.

    The result? I spent a lot of time hounding them and eventually got paid. No doubt I didn't even cover my time but it was a "principle of the thing" issue for me.

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  3. I was just talking today to a writer who hasn't been paid, for six months, by a well-known press, for work they contracted from her. We have a plan.

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