Friday, May 21, 2010

I'm Lovin' It

What makes someone love your small business - or hate it?

There's a rather mysterious pull about companies that inspire strong feelings from their customers, but most agree that the opposite of love is not hate, but indifference.

I interviewed brand marketing guru B.J. Bueno about encouraging brand fanatics and managing brand detractors (he pointed out that some people even become brand terrorists, which I've actually seen) in a recent Smart Answers column.

It's much easier for entertainment brands to spawn love/hate relationships, mostly because we are hardwired to respond to stories. Check out these examples of fan-atic love for ABC TV's Lost, which ends its six-season run of sci-fi mega-madness this weekend.

Think that only TV shows and rock bands can inspire such loyalty? Think again and check out this shopper-produced YouTube anthem to Trader Joe's.

Now the only question is, how can your small business connect so strongly with customers that it inspires spontaneous poems and videos?


  1. You're so right. Have you ever seen this?

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  3. No, I haven't Petrea, but I will definitely check it out. Thanks!

  4. It basically corroborates what you're saying. People declaring their brand love.